Gina has mentioned on her blog previously how much she likes her phone, and the availability of the internet whilst she's commuting is very handy during an hour-long train journey. However, I was surprised when she received a text message from Three stating she had reached her data allowance. I checked the data counter on her Nokia E61 and then called Three Customer Services. The text message from 3Alerts reads as follows:-
'From 3:you've reached your allowance under the 3 Fair Use Policy. http://mobile.three.co.uk/837_sc You may be cut off if you use more data before 01/06/08'
As there is no return option, just a link, this seems less like a scam and more like some error on Three's part, albeit unusual as this is advertised as 1GB of use each month and Gina has only recently received a bill.
Customer Services were very little use, stating that there are a few technical issues and I should check the data by going to their mobile portal from the phone. This is of very little use because doing this on X-Series Silver gives the following for date 'Sorry, there is no data usage for this mobile'.
Three Customer Services could give me no further advise than wait 24 hours. I'm wondering how many other customers are being caught out by this with very little explaination from the network. Needless to say, I'll be keeping an eye on my own data usage in future.
Just to add, I've now received the message myself. Something seems seriously wrong with Three's billing systems.